The Care is Care Australasian industry collaborative study brought together a wide range of organisations who deliver health care, advocate for health care users and advise on the planning and delivery of health care facilities.

The Care is Care study group set out to learn from virtual care leaders from North America to Europe and the UK to see how these leaders and innovators are scaling virtual and digital healthcare service delivery to address the health ‘burning platform’ of meeting growing demand with a workforce supply challenge.

After a global tour of 24 virtual health programs across 6 countries, one of the most powerful lessons learned was the approach these leaders applied to integrating digital technology at the front line of care delivery in any setting and supporting the exploration of future innovations through an adaptive innovation framework and facility planning.

This session will outline these key lessons learned and how others might apply an adaptive innovation framework to support testing and prototyping of new ideas to improve clinical outcomes and the experiences of care for patients and staff, and support human-centred design. The presenter will also outline how these valuable insights are now being applied to client projects to deliver health projects with impact.