Terms & Conditions
GENERAL
Healthcare Estates Exhibition and Conference (incorporating IHEEM Conference, IHEEM Awards Dinner, Healthcare Estates Exhibition) (the “Event”) is organised by Step Exhibitions Ltd (“Step Exhibitions”, “we” or “us”). Our company registration number is 5823698 and our registered office is at Orchard House, North Farm Road, Tunbridge Wells, Kent, TN2 3XF. Our registered VAT number is 885 3170 04.
In completing the process to register to attend this event, you agree that you will observe and comply with these terms and conditions (which incorporate our Privacy Policy (www.healthcare-estates.com/privacy-policy) by this reference) and with any terms and conditions of the venue which we may provide to you from time to time.
You apply for a ticket to the Event by completing this order form. We may, in our absolute discretion, accept or refuse your application. A binding contract will be formed only when we provide you with our written acceptance of your application. This is a trade-only event and all visitors to the Event must be 16 years or over (or such other minimum age as required under local laws).
Step Exhibitions Ltd reserves the right to alter the content, location, timetable, speakers, exhibitors, venue, and/or other technical or administrative details in respect of the Event. Step Exhibitions will endeavour to provide you with notice of any such alterations but we do not guarantee that you will be informed of any alterations before the date of the Event. You are responsible for checking whether an Event has been cancelled, amended or rescheduled, and the date and time of any rescheduled Event.
TICKETS and/or BADGES
Tickets and/or badges are strictly non-transferable. You must not without Step Exhibitions prior written consent resell or transfer tickets and/or badges, or allow your ticket and/or badge to be used by anyone else.
THE EVENT
You will not do, or permit anything to be done which may cause a disturbance, nuisance, annoyance, inconvenience, damage or danger to any person or thing or which, in the opinion of Step Exhibitions Ltd, does not conform with the general standards of the Event or amounts to a breach of these terms and conditions, or of applicable laws.
You will comply with oral and/or written instructions issued by Step Exhibitions Ltd or our employees or contractors. You should carry photo ID with you at the Event, and must show it to any Step Exhibitions Ltd or venue employee on request.
You must not use abusive or foul language or obscene or indecent gestures, including threatening, abusive or insulting language directed to any person by reason of their colour, race, gender, sexuality, nationality or ethnic origin; behave in a manner which could be dangerous to yourself or others; obstruct doorways, gangways, access routes, entrances, exits or stairways; or climb onto buildings, walls, fences, structures or fittings at the venue. Step Exhibitions Ltd reserves the right to exclude or remove anyone from the Event in our sole discretion, acting reasonably. For example, we may exclude or remove a person who does not comply with these terms and conditions, who we consider likely to break these terms and conditions, or who may damage Step Exhibitions Ltd commercial interests.
Step Exhibitions Ltd reserves the right to search your belongings on entry to the venue and/or at any time while you are at the venue. If you refuse to submit to a requested search, Step Exhibitions Ltd may refuse you entry to or remove you from the Event.
CANCELLATION
It is possible to cancel a booking until the date shown during the registration process, this date is also stated on a confirmation email. After this date it is possible to exchange a booking but no refund will be issued. For further information contact the organisers’ office. Cancellation fees may apply.
LIABILITY
Step Exhibitions Ltd shall have no liability to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise arising under or in connection with these terms and conditions.
Nothing in these terms and conditions shall exclude Step Exhibitions Ltd liability for:
death or personal injury as a result of our negligence;
fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded by law.
neither Step Exhibitions Ltd nor any of our directors, employees or other representatives will be liable for any:
direct or indirect loss of profit;
direct or indirect loss of revenue;
direct or indirect loss of business or opportunity;
direct or indirect loss of reputation or goodwill;
direct or indirect loss of or damage to any of your property in or about the venue;
and direct or indirect loss caused by any products displayed or sold by any exhibitor at the Event;
and/or any other indirect, consequential or special loss; whether arising in connection with the Event or the provision of our services to you.
Personal arrangements including travel and accommodation are at your own risk and Step Exhibitions Ltd will not be liable for these costs, even if the event is cancelled. Step Exhibitions Ltd will not be in breach of these terms and conditions nor liable for delay in performing, or failure to perform, any of its obligations under these terms and conditions if the delay or failure arises from events, circumstances or causes beyond its reasonable control.
INTELLECTUAL PROPERTY & RECORDING DEVICES
All intellectual property rights in or arising out of the Event are owned by Step Exhibitions Ltd or its third party exhibitors or speakers and nothing in these terms and conditions grants you any rights in them. You may not use our intellectual property rights in any way without our prior written consent.
You acknowledge and agree that Step Exhibitions Ltd and our employees and contractors may take photographs and/or videos at the Event which may include you (the “Images”). You hereby consent to and grant Step Exhibitions Ltd a royalty free, irrevocable, perpetual, worldwide, transferable sub-licensable licence to use the Images for any purpose whatsoever. You acknowledge that Step Exhibitions Ltd is the exclusive owner of all rights in the Images. You may not use cameras, video or other recording equipment for commercial purposes. Such equipment may be confiscated if such use is suspected. Any images, photographs or recordings may not be sold or used commercially without our prior written consent. Step Exhibitions Ltd owns all intellectual property rights in images or recordings taken within the venue.
MISCELLANEOUS
Step Exhibitions Ltd may at any time assign, transfer, mortgage, charge, subcontract or deal in any manner with all or any of its rights under these terms and conditions and may subcontract or delegate in any manner any or all of its rights or obligations under these terms and conditions.
These terms and conditions constitute the entire agreement between the parties and supercede and extinguish all previous agreements, assurances, promises, warranties, representations and understandings between them, whether written or oral, in relation to its subject matter.
We reserve the right to amend these terms and conditions from time to time.
No-one other than a party to these terms and conditions shall have any right to enforce any of them.
These terms and conditions and any dispute or claim (including non-contractual disputes and claims) arising out of or in connection with them or their subject matter or formation, will be governed by and construed in accordance with the laws of England.
Each party irrevocably agrees that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions, or their subject matter or formation.
Terms & Conditions reviewed and approved March 2025.
